Tell me your understanding (of their condition).
What are your biggest concerns?
I see.
You care a lot (about them).
You have done so much (to care for them).
I want to share some information.
It may be hard to hear.
Are you ready?
Would you like to sit down?
We are in a different place (than two months ago).
This new issue makes the other more complex
It is not clear if it can return to how it was
Or if this is the new normal
Or if it is time to talk about what matters most.
What matters most?
Tell me more.
I want to understand what you are thinking.